FAQ

  • FAQ


Cost and Payment

 

  1. How do I pay for my car transport?

 

For your own convenience, you must pay a small portion up-front either by credit or debit card to secure your reservation. The remaining balance should be paid In Cash, by Cashier Check or Money Order to the truck driver upon car delivery.

 

  1. Can I pay the full transport cost with my credit card?

 

Only the deposit portion is paid by the credit card. You can pay the remaining balance In Cash, by Cashier Check or Money Order to your truck driver upon safe delivery.

 

  1. How much does the auto transport cost?

 

The total cost of the shipment is generated based on several factors, such as the size, make, model and the year of your vehicle, type of the trailer, the route, location and seasonal fluctuations, and the condition of the car (running/non-running). We ensure that our prices are affordable and competitive in the market.

 

  1. How long is a quoted price valid?

 

Your quote is valid for 14 days via the quote email you receive the quote online or over the phone.

 

  1. How do I pay for my car transport?

 

We have made the payment process hassle-free and reliable. As you place your order, you need to pay a small portion of the shipment cost upfront from the total for us to start the shipment reservation processes. You will need to pay the remaining balance of the total cost upon its safe delivery.

 

Insurance & Personal Items

 

  1. Can I ship personal items with my car?

Yes. A limited weight is allowed on the trailer. We provide 100lbs extra space without any extra charges. If more luggage is needed to be packed, you should talk to our agents to know how much the weight of the additional luggage is and how much the price will get high. However, the driver isn’t responsible for personal or household items. You are responsible for it.  Our carriers are automotive classified.

 

  1. Is my vehicle insured during transport?

 

Yes, your vehicle is fully insured during the whole shipment process- from the moment it gets loaded onto the truck, to the moment it is taken off. The carrier’s insurance covers $1,000,000 liability and $250,000 cargo.

 

  1. Are personal items in the car insured?

 

We insure only your vehicle. The driver isn’t responsible for personal or household goods.

 

  1. What do I do if my car is damaged during transport?

 

At pickup or delivery, we strongly encourage all our customer to inspect the vehicle with the driver against any damages, mark any damages if occurred and put notes on the Bill of Lading.  The signed Bill of Lading/Vehicle Conditional report is required to get insurance in case any damage occurs during transportation.

 

  1. What type of insurance is covered for my vehicle during transport?

 

The carrier’s insurance covers $1,000,000 liability and $250,000 cargo.

 

Pickup & Delivery

 

.    How long does it take to ship my car?

 

The delivery time depends entirely on the distance of the vehicle’s traveling and weather conditions. You can use the following chart for orientation:

  • In state – 1 – 3 days
  • Up to 1000 mile – 3-5 days
  • 1250 mile – 4- 6 days
  • 2000 mile – 6 – 8 days
  • 2500 mile – 7 – 9 days
  • 3000 and/or over – 9-11 days

 

.    Can you guarantee a pick up or delivery date and time?

 

Yes, we can. If you need your car to be picked up/delivered on a specific date/time, the extra charges will be incurred to guarantee your time frame. You can contact our live agents for a customized quote.

 

.    What is the bill of lading and why is it so important during car transport?

A bill of lading (BOL) is an important document used in the auto transport industry. It is a legal document which will specify year, make, model, autometer and condition of the vehicle, what vehicle is to be transported from location A to location B and by whom.  BOL serves as the contract between the trucker and the vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction. Without BOL, you cannot claim insurance.

 

.    Do I have to be at pickup or delivery?

 

At both pickup and delivery, you or your representative will need to inspect the vehicle with the driver and mark any damage on the Bill of Lading before signing it. At pickup you are looking for any pre-existing damage and at delivery you will note any new damage that occurred during transport.

 

Types of Car Shipping Services

 

.    What is Door-to-Door auto transport?

 

We will pick the vehicle up and drop it off as close to your home as we can legally and safely possible.

 

.    How can I track my vehicle while in transit?

 

You can call our dispatcher at the toll-free number to check your order status. You will also have the driver’s phone number to contact him any time. Moreover, our live agents are available 10 hours within working days.

 

.    What is top load?

 

A typical auto transport trailer has 2 decks. Top-loading will protect your vehicle from possible fluid leaks and scratches from other vehicles above it.

 

.    What is the difference between open and enclosed transport?

 

During open transport, the car is exposed to outside elements, such as rain, sun, dust, etc. New cars are usually delivered to dealers by open trailer. With open car shipping, you can request top load for extra protection. Enclosed transport is the preference of the owners of collector cars and used for classic, luxury, vintage, customs and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

 

.    What type of transport will ship my car?

 

The type of truck depends on the preference of the customer and the type of the vehicle. It will be either an open or enclosed trailer hauling multiple vehicles.

 

Useful Information

 

.    Is Global Auto Transportation a Carrier or a Broker?

 

Global Auto Transportation is both a licensed carrier and a licensed, bonded and insured broker.

 

.    What do I do if I need to cancel my order? Do I get a refund?

 

You can cancel your order within 24 hours upon placing your reservation free of charge.

 

.    What is the difference between a Carrier and a Broker?

 

A carrier operates trucks and is an owner-operator. It does the scheduling and dispatch of shipments through a broker and serves only a few routes. A broker has a huge network of car carriers serving the whole country. Brokers also verify the USDOT authority, federal licenses and cargo insurance of the carrier company transporting your vehicle.

 

.    Will I receive a vehicle shipping contract?

 

You will receive an order form stating all your legal obligations, rights and conditions. We will start the shipping reservation process once you send us the signed form.

 

 

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